Crescent Moon Esthetics Policies
Crescent Moon Esthetics Appointment Etiquette
Reservations are planned to allow the correct time for each treatment, therefore it's important to be punctual.
Crescent Moon Esthetics requires 24-hours’ notice if you need to cancel or reschedule your appointment. It is your responsibility to remember your appointments ... as a courtesy, confirmation is made 48 hours in advance via text.
Due to an unfortunate increase in "no-shows" and last minute cancellations in the industry, a credit card is required to hold your first reservation. If last minute rescheduling or cancellation of your reservation occurs, or if you fail to show up for your scheduled reservation, Crescent Moon Esthetics reserves the right to charge up to the full price of the scheduled service(s) to your credit card.
Cancellation fees are as follows:
24-Hours or more advance notice = no fee
Less than 24-hours’ notice = 50% of the scheduled service fee may be incurred
No notice given (no show) = 100% of the scheduled service fee will be charged
By confirming your reservation online, over the phone or via text, you agree to the terms of this policy.
If you are running late for any reason, please reach out to me immediately. Depending on the remainder of the schedule for the day, I may be able to accommodate. If you are more than 10 minutes late for your scheduled reservation time, I may not be able to provide the full treatment but will perform an abbreviated treatment at the full price. More than 15 minutes late without notice will be considered a last minute cancellation/reschedule and the above fee schedule will apply.
Payment Policy
Crescent Moon Esthetics accepts all major credit cards and cash. Payment is due upon the conclusion of your service.
Cell Phone Policy
Please silence your phone while in the studio, so that you may receive the full relaxation benefits of your visit and as a courtesy to other guests in the Studio.
Child Policy
Please make arrangements for childcare during your visit.
Minor Treatment Policy
Minors under the age of 16 coming in for appointments must be accompanied by a parent or guardian during the entire appointment. All intake forms/consents for minors must be signed by their parent or guardian.
Return & Refund Policy
If you are a new client, in order to ensure you are receiving the correct products for your skin and that you follow a correctly designed regimen, please schedule a consultation prior to making your purchase.
All returns must be made within 10 days of purchase.
Products returned unopened, unused, with the safety seal intact, resaleable in original packaging, will receive a 100% store credit of the product purchase price. Opened, unsealed, and/or partially used products are not returnable.
Shipping and handling fees are non-refundable. Purchaser is responsible for return shipping costs. Product returned by shipment must be insured and a tracking number must be provided. Please contact me for a return authorization number prior to shipping any return. Products returned without prior authorization will not be accepted.
Purchase of seasonal items, "sale" items, or items special ordered for you are final.
No refunds on services. If you are dissatisfied with the service you received, please contact me immediately so together we can reach a solution. I am committed to ensuring your satisfaction with all services provided.
Gift Certificates & Gift Cards
Gift Certificates and Gift Cards are non-refundable and not redeemable for cash. Crescent Moon Esthetics is not responsible for lost or stolen Gift Certificates or Gift Cards; lost or stolen Gift Certificates or Gift Cards will not be replaced. Original cash value of Gift Certificates / Gift Cards will be honored toward purchase of a treatment or any products offered in the studio. Gift Certificates/Gift cards are valid for one year from the date of purchase. Only Gift Certificates and Gift Cards issued by Crescent Moon Esthetics will be honored.
Packages
Packages sold by Crescent Moon Esthetics are non-refundable and not redeemable for cash. All services provided within a package must be utilized within one year of package purchase or any remaining services will be forfeited. Exceptions to this are at the sole discretion of Crescent Moon Esthetics.
Privacy Policy
I respect the privacy of my customers and will not release any customer information to third parties. I never trade, sell, rent, or share addresses or any other personal information with anyone. Any information obtained is used to process your purchase or maintain your client file only. Email and physical addresses are used solely for the purpose of communication between Crescent Moon Esthetics and customers. I respect your time and attention by controlling the frequency of any mailings. If you would prefer to cease receiving mail or email, or to change your expressed interests, simply let me know and your file will be updated.
Disclaimer
Articles and/or other information contained within this website is for informational use and is not intended to diagnose or treat any medical condition and should not be considered medical advice. If you are experiencing a medical condition, please seek the advice of your licensed health care provider.
Crescent Moon Esthetics reserves the right to refuse service to any individual for any reason.
Please do not hesitate to let me know if you have any questions, concerns, or conflicts.